Marshall & Swift provides free, unlimited technical support to assist customers in the use and understanding of all our products. Available to all licensed current subscribers, this added service ensures that our customers are fully aware of how to maximize the use of their Marshall & Swift purchases.

Both email and telephone support is available to our customers Monday through Friday 6:30 am to 4:30 pm Pacific. Technician-assisted technical support requires the participation of the customer in the troubleshooting process, and we reserve the right to refuse service to former subscribers with expired licenses.

Your technical support includes:

• Basic troubleshooting for Marshall & Swift cost manuals, publications, desktop applications and online appraisal solutions
• Assistance in registering, installing and use of software products
• Assistance in understanding the methodologies used to create complete cost approach valuations
• Assistance in locating charts, multipliers, descriptions, percentage breakdowns, etc… within the publications
• Assistance in using our online innovations, including SwiftEstimator™

Our technical support policy does NOT include:

• On-site support
• Troubleshooting 3rd party publications or other software applications not developed by Marshall & Swift
• Assistance with personal computer problems
• Legal advice
• Any other services beyond standard troubleshooting in using our products to complete cost approach valuations

Contact technical support